mcw world Terms and Conditions

These terms and conditions ("Terms") form a binding legal agreement between the entity operating the mcw world platform ("we", "the Company") and any user who registers on or visits the site ("you", "the user").

By accessing or using the mcw world website, mobile app, or any related service, you are considered to have read, understood, and agreed to these Terms in full. If you disagree with any part of these Terms, please do not use the site.

The Company reserves the right to amend these Terms at any time. Amendments take effect as soon as they are published on the site. Continued use of the site after any change constitutes acceptance of the updated Terms. We therefore recommend visiting this page regularly.

To open an account and use the services at mcw world, the following conditions must be met:

• You must be at least 21 years old. Participation by minors is strictly prohibited.
• You are registering voluntarily and on your own behalf — not on behalf of another person or as a proxy.
• Each person may open only one account. Attempting to open multiple accounts will result in all accounts being closed, and funds held may be forfeited.
• All information provided at the time of registration must be accurate, complete, and up to date. Providing false information may result in account closure.
• You are fully responsible for the security of your account. Keep your password confidential and do not share it with anyone.
• If you notice any unexpected activity on your account, you must notify the mcw world support team immediately.

To change the mobile number or name provided at registration, you must contact customer support and verify via OTP. Transferring or selling your account is strictly prohibited.

mcw world follows a Know Your Customer (KYC) process to confirm the identity of users. Verification may be required before a withdrawal request is processed or when transactions exceed a certain amount.

Documents required for verification

• A clear copy of your National ID (NID) or birth registration certificate
• OTP verification on the registered mobile number
• Proof of address if required — a utility bill or bank statement

Withdrawal requests may not be processed until verification is complete. The Company reserves the right to request additional documents at any time. Submitting false or altered documents will result in permanent account closure.

All financial transactions at mcw world are conducted in Bangladeshi Taka (৳). The following mobile banking methods are currently supported for deposits and withdrawals:

Withdrawal requests are generally processed within 1 hour. However, if verification or a security review is required, processing may take longer.

Important rules

• Deposits must be made only from a mobile banking account registered in your own name; funds sent from a third-party account will not be accepted.
• Withdrawals will be sent only to the mobile number registered on your account.
• If you request a withdrawal while an active bonus is in place, the bonus will be cancelled.
• The Company may suspend any transaction if fraud or money laundering is suspected.

mcw world offers various types of bonuses from time to time. Each bonus has its own specific terms, but the following general rules apply to all bonuses:

Welcome Bonus

Newly registered members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: depositing ৳1,000 gives you a ৳1,000 bonus — total balance ৳2,000 — and you must wager ৳1,000 × 20 = ৳20,000 before the bonus funds can be withdrawn.

• Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirement has been met.
• There may be a time limit for meeting bonus conditions — please check the individual terms of each offer.
• If any attempt is made to exploit bonuses through strategies or irregular betting, the bonus and any associated winnings will be cancelled.
• Multiple people from the same household or using the same IP address may not claim the same bonus.

VIP Cashback Program

The mcw world VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Each tier provides a weekly cashback benefit calculated on the net loss for that week. For example: a Gold member with a net loss of ৳20,000 in a week will receive ৳180 cashback at a rate of 0.9%.

The Company reserves the right to modify, suspend, or cancel any bonus or promotion at any time, with or without prior notice.

All odds and game results displayed on mcw world are determined by third-party game providers. These results are powered by Random Number Generator (RNG) technology and are not altered by the Company.

Sports Betting

• Once a bet is confirmed, it cannot be changed or cancelled unless the Company specifically permits it.
• If incorrect odds are displayed due to a technical error, the Company reserves the right to void bets placed at those odds.
• If a match is abandoned or left incomplete, the outcome of the relevant bet will be determined in accordance with the betting rules.
• A disconnection during live betting is the user's responsibility; bets will not be voided on this basis.

Casino Games

• Each game has its own rules; please read them before starting a game.
• If a game stops mid-session due to a technical issue, the Company's decision shall be final.
• For jackpots and special prizes, payment will only be made after the verification process is complete.

The following activities are strictly prohibited on mcw world and may result in account closure:

• Opening or operating multiple accounts.
• Coordinated betting with the intent to exploit bonuses or promotions ("abusive betting").
• Operating the site through automated software, bots, or any program.
• Attempting unauthorised access to the Company's systems or hacking.
• Using the platform for money laundering or to conceal the source of illegal funds.
• Applying any form of manipulation or fraudulent strategy in games.
• Managing an account or placing bets on behalf of a third party.
• Copying, distributing, or commercially using any site content without authorisation.

If suspicious activity is detected, the Company reserves the right to suspend the account immediately and conduct an investigation. Funds in the relevant account may be held during the investigation.

All content used on the mcw world website and app — including logos, designs, text, graphics, software, and interfaces — is protected under the intellectual property rights of the Company or its licensors.

You are granted a limited, non-transferable right to use the site for personal and non-commercial purposes only. No content may be reproduced, distributed, or used beyond this right. Intellectual property related to game content belongs entirely to the respective game providers.

The mcw world site is provided on an "as is" basis. The Company is not liable for temporary disruptions caused by technical faults, server outages, or internet connectivity issues.

• The Company is not liable for any faults or irregularities caused by third-party game providers.
• The Company's liability does not extend beyond direct financial losses from bets or games; there is no indirect or consequential liability.
• The Company is not liable for losses arising from the exposure of a user's account credentials, unless it results from the Company's own security failure.
• Full responsibility for allowing minors to participate lies with the account holder.

mcw world may temporarily suspend or permanently close any account in the following circumstances:

• If any clause of these Terms is violated.
• If fraud, deception, or financial irregularity is suspected.
• Upon an order from a court or law enforcement authority.
• If the user voluntarily requests account closure.
• If the account has been inactive for an extended period.

Upon account closure, a process will be followed to return any legitimately earned and verified balance (excluding active bonuses); however, this right may not apply in cases of Terms violations.

Users may also request temporary suspension or closure of their account at any time. For more details, please visit our responsible gaming page to see the self-exclusion and break options available.

Details of how mcw world collects, stores, and uses your personal information are set out in our Privacy Policy. By accepting these Terms, you are also considered to have accepted the Privacy Policy.

mcw world keeps your information secure using SSL encryption technology. Your personal or financial information is not sold to any third party. However, relevant information may be provided to the appropriate authorities where required by law.

If you have a complaint or dispute, please first contact the mcw world customer service team. Our support team is available in Bengali and English, seven days a week, twenty-four hours a day via live chat and email.

Email contact address: [email protected]

After a complaint is submitted, the Company will review it within a reasonable time and communicate its decision. If you are not satisfied with the Company's decision, you have the right to appeal to the relevant legal authority.

If any clause of these Terms is found to be unenforceable for any reason, the remaining clauses will remain fully in effect. A delay in enforcing any clause of the Terms does not constitute a waiver of that clause.