Your Privacy Is Our Responsibility

This privacy policy applies to all individuals who use the mcw world website and its related services. When you create an account on our platform, play games, or use any of our services, certain information naturally reaches us. Protecting the privacy of that information is our primary responsibility.

mcw world believes that a user's personal data is an asset and must never be misused under any circumstances. The purpose of this policy is to clearly inform you of what kind of data we collect, why we collect it, and how it is kept secure.

Compliance with this policy is considered an inseparable part of our Terms and Conditions. If you continue to use our services, it will be assumed that you agree to this privacy policy.

When creating an account on mcw world and at various stages of using our services, we may collect the following types of data:

2.1 — Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (if KYC verification is required)
• Address details (if applicable)

2.2 — Transaction and Financial Information

• Deposit and withdrawal history
• Mobile banking numbers (bKash, Nagad, Rocket)
• Transaction date, amount, and method

2.3 — Usage Information

• Login time, IP address, and device information
• Game history, bet records, and session data
• Browsing behaviour and click data on the website
• Data collected from cookies and tracking technologies

The above data is collected solely for the purposes of providing services, ensuring security, and meeting legal obligations. No data is collected for the purpose of selling to third parties.

mcw world uses your data only for the following legitimate purposes:

3.1 — Service Operations

Your data is used to keep your account active, process transactions, and issue bonuses or rewards. Your mobile banking details are processed to confirm deposits and withdrawals.

3.2 — Identity and Age Verification

All activities on our platform are designated for users aged 21 and above. Your data is therefore used to confirm age and identity during account verification.

3.3 — Security and Fraud Prevention

To protect account security, data is verified in cases of suspicious logins or transactions. Your data is kept secure through SSL encryption and two-factor authentication.

3.4 — Customer Support

Our 24/7 live chat and email support team uses your data to resolve your issues. Records of support conversations are used to improve service quality.

3.5 — Legal and Regulatory Obligations

We may be required to provide data in order to comply with applicable laws in Bangladesh and in response to valid requests from legal authorities. In such cases, the use of data may be outside our control.

While browsing the mcw world website, cookies may be stored on your device. Cookies are small text files used to improve website functionality and personalise the user experience.

4.1 — Essential Cookies

These cookies are necessary for the core operation of the website. They maintain login sessions, store security tokens, and retain form data. Disabling these cookies may cause the website to not function properly.

4.2 — Analytical Cookies

Information such as how many users are viewing a particular page, how long they stay, or where they encounter problems is collected to improve service quality. These cookies do not collect any personal identity information.

4.3 — Cookie Controls

You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may limit some services.

mcw world does not sell or transfer your personal data to third parties for any commercial purpose. However, data may be shared in the following limited circumstances:

5.1 — Service Provider Partners

Payment processors (bKash, Nagad, Rocket), game providers (such as Evolution, Pragmatic Play, JILI), and partner organisations involved in managing technical infrastructure may receive data to a limited extent. They may use this data only for the specified purpose.

5.2 — Legal Obligations

We may be legally required to provide data pursuant to court orders, valid requests from government authorities, or investigations by law enforcement agencies. In such situations, we will provide only the minimum data necessary.

5.3 — Business Changes

If there is a major change to the business structure of mcw world (such as a merger or acquisition), data may be transferred to the new operating authority. Users will be notified in advance in such cases.

To ensure the security of your data, mcw world applies several technical and administrative security measures:

• SSL Encryption: All data is encrypted using SSL technology during communication with the website, reducing the risk of data theft.
• Database Security: Financial and personal data is stored in separate encrypted databases and only a limited number of staff can access them.
• OTP Verification: A two-factor verification method using mobile OTP is used during login and withdrawals.
• Regular Security Audits: Regular external audits are conducted to identify security vulnerabilities in our systems.
• Staff Training: All staff with access to user data are trained to comply with data protection policies.

However, no organisation can guarantee complete security on the internet. You are therefore advised to keep your password confidential and avoid logging in from unfamiliar devices.

mcw world does not retain your data longer than necessary. Data retention and deletion rules are set according to the following guidelines:

7.1 — Active Accounts

Identity, transaction, and game history are stored for as long as your account remains active. This data is necessary for providing services and customer support.

7.2 — After Account Closure

Even after an account is closed or deactivated, certain data may be retained for a defined period for legal and financial audit purposes. After this period, the data is securely deleted.

7.3 — Legal Retention Obligations

Under applicable laws in Bangladesh, it may be legally mandatory to retain certain transaction records for an extended period. In such cases, the data is deleted after the legal retention period ends.

mcw world believes that you should have control over your own data. You have the following rights:

8.1 — Right to Access

You have the right to know what data we hold about you. This information will be provided upon contacting customer support.

8.2 — Right to Correction

If there is any error in your personal data, you may request a correction. Upon submitting valid proof, the data will be updated within a set timeframe.

8.3 — Right to Deletion Request

You may request deletion of data that does not need to be retained beyond legal obligations. However, deletion of core data may not be possible while an account is still active.

8.4 — Right to Opt Out of Communications

If you do not wish to receive promotional messages or communications, please inform our customer support team. Service-related messages (such as security alerts) will continue to be sent.

To exercise these rights or to learn about our Responsible Gaming policy, contact us via 24/7 live chat or email.

All services on mcw world are strictly designated for users aged 21 and above. We do not intentionally collect any data from minors, and our services are not applicable to minors.

Date of birth is verified at the time of account registration. If any account is found to belong to someone under the age of 21, that account will be immediately closed and all related data will be deleted.

If a parent suspects that their child has registered on our platform, please contact customer support immediately. We will take prompt action.

mcw world may update this privacy policy when necessary. Policy revisions may be required due to technological changes, legal guidelines, or an expansion of services.

If there are any significant changes, we will notify you at your registered email address or mobile number. Continued use of the platform after changes will be taken as your agreement to the updated policy.

To learn more about our services, rules, and your rights, visit our About Us page, which contains detailed information about mcw world's overall operations. The latest version of this policy will always be available on this page.